Privacy Policy

Synercorp ACN 127059241 is committed to ensuring the protection of your personal information in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs). We adhere to the Australian Privacy Principles contained in the Privacy Act 1998 (Cth) (‘the Act’). The principles are designed to protect the privacy of individuals by regulating the way personal information is managed by Australian and or international businesses. Personal information is any information that allows an individual to be personally identified.

You do not have to provide us with your personal information. However, if you do not, we may not be able to provide you with information or real estate consulting services you request, or important notices in relation to our provision, and your use, of our services. By visiting our website, applying for or using any of our services or providing us with your information, you agree to your information being collected, held, used and disclosed as set out in this Privacy Policy.

The Information We Collect

We collect information that is reasonably necessary for us to provide you with the services or products you have requested from us, and to manage our obligations to you under any customer contract or applicable law. Some of the services or products may include:

  • Feasibility Reports
  • Investment Consulting Advice
  • General Real Estate Consultancy advice
  • Project Management

We will only collect your sensitive information if you have provided us with consent to do so. Where practicable, we will give you the option of interacting with us anonymously. The information we collect and hold generally includes your name, supply address, billing address, contact details, payment details and business details, as required in the normal course of business and the operation of a business. However, we may also collect and hold other information required to provide services or assistance to you, including your emergency contact details, sensitive information.

How We Collect Your Information

We only use your information for the purpose for which it was provided to us, related purposes that you would reasonably expect and as permitted or required by law.

Such Purposes Include:

  • In the ordinary course of conducting our business. For example, sending you content which you have requested; providing you with real estate and or consultancy services; preparing documentation on your behalf, either through the use of conveyancing services or lawyers acquiring products and services.
  • Responding to your enquiries and feedback; providing information about our events, news, publications and products and services that may be of interest to you.
  • Performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers.
  • Maintaining/administering your account and processing payments you have authorized; processing questionnaire responses where you have chosen to participate.
  • For market research and programs so that we can improve our services and meet our customers’ needs; analyzing broader market trends and demographics so that we may best serve our customers in the future.
  • Providing you with marketing information regarding other products and services which we believe may be of interest to you, but not if you have opted out from receiving such information.
  • Other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes; and any other purposes identified at the time of collecting your information.

We may disclose your personal information to government agencies, our service providers, agents, contractors, business partners and other recipients from time to time, only if one or more of the following apply:-

  • You have consented.
  • You would reasonably expect us to use or disclose your personal information in this way. We are authorized or required to do so by law.
  • Disclosure will lessen or prevent a serious threat to the life, health or safety of an individual or to public safety.
  • Where another permitted general situation or permitted health situation exception applies; and
  • Disclosure is reasonably necessary for a law enforcement related activity.

However, we will only use your sensitive information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.

How We Disclose Your Information

We may disclose your information to our related entities and third parties who provide services to us or on our behalf, including: government bodies, regulators, law enforcement agencies and any other parties where required or otherwise permitted by law. This includes other service providers where necessary to cross check the accuracy of your contact details.

This also includes:-

  • Our related entities and third parties who provide services to us, or to you on your behalf Including.
  • Parties that help operate and maintain our IT infrastructure and other business assets.
  • Parties that manage customer accounts and billing.
  • That are our business partners, joint venture’s, partners or agents, including consultants that assist us in the delivery of our services.
  • External IT service providers, infrastructure and other third-party service providers.

We will only disclose your sensitive information for the purposes for which it was initially collected, other directly related purposes or purposes to which you consent. We may disclose, and you consent to us disclosing, your personal information among the entities that comprise to any of our related bodies corporate or related entities as described in the Corporations Act 2001 (Cth)) whether located in Australia or overseas.

Security of Your Information

We take reasonable steps required by law to ensure your information is protected and secure. For any payments you make via our websites, we might use a recognized payment service provider that is required to take reasonable steps to protect your information. We also take reasonable precautions to ensure that any information you provide to us through our websites is transferred securely.

Other information protection measures we take include:

  • Computer and network security measures, including use of firewalls, password access and secure servers.
  • Restricting access to your personal information to employees and those acting on our behalf who are authorized and on a ‘need to know’ basis.
  • Entering into confidentiality agreements with staff and third parties.

All personal information collected by us through our platforms is stored in a variety of formats including electronically in databases, in hard copy files and on personal devices including laptop computers, mobile phones, cameras and other recording devices. We will not store personal information for longer than necessary (or than we are legally allowed to) and when it is no longer required it will be deleted from the database. We may store information in ‘the cloud’ which may mean that it resides on servers situated outside of Australia.

However, no data protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information, particularly in relation to transmissions over the internet. Accordingly, any information which you transmit to us is transmitted at your own risk. You must take care to ensure you protect your information by protecting your usernames and passwords, customer details, and you should notify us as soon as possible after you become aware of any security breaches.

If we become aware of any security breaches, an internal process will be undertaken in accordance with our Data Breach Response Plan to conduct an assessment of the breach, and commence notification procedures, if necessary.

Accuracy of Information

We take reasonable steps to ensure the information we collect and hold about you is accurate, up-to-date and complete, and if used or disclosed, also relevant. Please advise if there are any changes to your information or if you believe the information we hold about you is not accurate, complete, and up-to-date or is otherwise misleading. We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any refusal to allow you access to your information.

Website

When you visit our website a ‘cookie’ may or may not be stored on your computer or mobile device by our server. We use cookies to maintain user sessions. We may use this information to generate statistics about how many people visit our site and how people use our website. Generally this information will not identify you and we do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies.

Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies, you may set your browser to either prompt or refuse cookies. Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than our own, please understand we are not responsible for the privacy policies of that site. We suggest you review the privacy policies of each site you visit.

Notification of Data Breaches

If we have reasonable grounds to suspect that a data breach has occurred, we will:

  • complete an assessment of the suspected data breach within 30 days; and
  • If appropriate, take remedial action to address any potential harm to individuals that may arise due to a relevant data breach before any serious harm is caused to individuals to whom the information relates.

We will otherwise comply with privacy data breach notification requirements, including notifying affected individuals and the Office of the Australian Information Commissioner, as applicable.

Inquiries or Complaints

If you have an inquiry or complaint relating to our Privacy Policy or compliance with applicable APP’s, please contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint, as well as any supporting evidence and/or information.

We will within a reasonable time, investigate the issue and determine the steps that we will undertake to resolve any complaints. We will contact you if we require any additional information from you and will notify you in writing of the response.

If you are not satisfied with our response or determination, you can contact us or raise your concerns with the Australian Privacy Commissioner via www.oaic.gov.au.